Refund policy

We have a 14-day return policy, which means you have 14 days after receiving/picking up your item to request a return. We accept returns of defective products only, for exchange or store credit.

To be eligible for a return, your item must be in the same condition that you received it, with all security hardware/markings still attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@euro-part.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@euro-part.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

All electronics and electronic items, new or used, are FINAL SALE. There is absolutely no returns on electronics or electric products of any kind. This includes, but is not limited to ECUs, computers of any kind, modules, electric motors, wire harnesses, and sensors.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.